Retours
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer exchanges or refunds.
Returned products must be shipped no later than 14 days after the Customer has given notice of his intention to withdraw. The product must be returned in its original packaging, intact, with the labels still attached to the goods. Products returned without their original packaging or incomplete, damaged, damaged, soiled, repaired or modified by the Customer are not taken back and will not be refunded.
The seller will refund to the Customer upon receipt of the returned products all of the sums paid for his order or pre-order, after deduction of any return costs, which remain the responsibility of the Customer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: contactsanaacreation@gmail.com.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an email at contactsanaacreation@gmail.com and send your article to the following address: 229 rue Saint-Honoré, 75001, Paris, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: 229 rue Saint-Honoré, 75001, Paris, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
Returned products must be shipped no later than 14 days after the Customer has given notice of his intention to withdraw. The product must be returned in its original packaging, intact, with the labels still attached to the goods. Products returned without their original packaging or incomplete, damaged, damaged, soiled, repaired or modified by the Customer are not taken back and will not be refunded.
The seller will refund to the Customer upon receipt of the returned products all of the sums paid for his order or pre-order, after deduction of any return costs, which remain the responsibility of the Customer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: contactsanaacreation@gmail.com.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same article, send us an email at contactsanaacreation@gmail.com and send your article to the following address: 229 rue Saint-Honoré, 75001, Paris, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: 229 rue Saint-Honoré, 75001, Paris, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.