FAQ
Nickel free guarantee
All Sanaa Creation jewelry is guaranteed nickel free. The jewels are made of stainless steel, wood, metal, brass.
track my order
When your package is shipped, a shipping confirmation email will be sent to you indicating the tracking number and the carrier of your order. You can also, by logging into your account, consult the "Order History" tab to access the status and tracking number of your current orders.
Modify or cancel my order
Once your order has been validated, it is no longer possible to modify or cancel it. If the products you ordered do not suit you, you have the option of making a return.
Download my invoice
The invoice for your purchase is sent to you by email when your order is dispatched. You can also find it on your customer account, in the "Order history" tab.
Delivery of my order abroad
We ship and deliver worldwide without exception (subject to specific prohibitions related to the particular situation of the country).
Means of payment accepted
To pay for your sanaacreation.com order, you have the choice between the following payment methods:
- Credit card (Visa, American Express, Mastercard)
- PayPal
Return a product
You have 14 days from the date of receipt of the package to return the items that are not suitable to the address indicated below:
Sanaa Creation
229 rue Saint-Honoré
75001, Paris
Return shipping costs are the responsibility of the customer. No return can be processed without returning the delivery slip and the return form.
Returned items must be in perfect condition and not be subject to any damage or alteration (chips, scratches, customizations, engravings, bracelet sizing). They must be returned in their case or in their original packaging. We reserve the right to refuse returns in the event of non-compliant products.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: Contactsanaacreation@gmail.com and we will send you a similar replacement item as soon as possible depending on available stock.
All Sanaa Creation jewelry is guaranteed nickel free. The jewels are made of stainless steel, wood, metal, brass.
track my order
When your package is shipped, a shipping confirmation email will be sent to you indicating the tracking number and the carrier of your order. You can also, by logging into your account, consult the "Order History" tab to access the status and tracking number of your current orders.
Modify or cancel my order
Once your order has been validated, it is no longer possible to modify or cancel it. If the products you ordered do not suit you, you have the option of making a return.
Download my invoice
The invoice for your purchase is sent to you by email when your order is dispatched. You can also find it on your customer account, in the "Order history" tab.
Delivery of my order abroad
We ship and deliver worldwide without exception (subject to specific prohibitions related to the particular situation of the country).
Means of payment accepted
To pay for your sanaacreation.com order, you have the choice between the following payment methods:
- Credit card (Visa, American Express, Mastercard)
- PayPal
Return a product
You have 14 days from the date of receipt of the package to return the items that are not suitable to the address indicated below:
Sanaa Creation
229 rue Saint-Honoré
75001, Paris
Return shipping costs are the responsibility of the customer. No return can be processed without returning the delivery slip and the return form.
Returned items must be in perfect condition and not be subject to any damage or alteration (chips, scratches, customizations, engravings, bracelet sizing). They must be returned in their case or in their original packaging. We reserve the right to refuse returns in the event of non-compliant products.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: Contactsanaacreation@gmail.com and we will send you a similar replacement item as soon as possible depending on available stock.